Return and Refund Policy
Return & Refund Policy
Last updated: July 23, 2026
OUR 30-DAY RETURN POLICY
You have 30 days from the date you receive your order to request a return. We want you to feel completely confident every time you shop with us.
HOW TO START A RETURN
Starting a return is simple. Just follow these three steps:
1. Contact our customer service team
Reach out to us at info@graceandflorence.com with your return request.
2. Provide your order number
You will find your order number in your original confirmation email or on your invoice.
3. Wait for our approval and instructions
Once we review your request our team will get back to you with:
- The correct return address
- Clear step-by-step instructions on how and where to send your package
❗ Please note: Items sent back to us without first contacting us and receiving return approval will not be accepted. We want to make sure your return goes smoothly from start to finish.
RETURN CONDITIONS
To be eligible for a return, items must meet the following conditions:
- Items must be in their original condition — unworn, unused, and with tags attached where applicable
- Returns must be requested within 30 days of receiving your order
- Please note that return shipping costs are the responsibility of the customer
- A $10 USD administration fee per item will be deducted from your refund to cover handling and processing
- All returns are shipped to our returns warehouse full address provided upon approval
We appreciate your understanding of these conditions. They allow us to continue offering beautiful pieces at the prices we do.
RECEIVED A DAMAGED OR INCORRECT ITEM?
Please inspect your order carefully when it arrives. If you receive anything that is damaged, defective, or not what you ordered please contact us immediately at info@graceandflorence.com so we can resolve it for you as quickly as possible.
We take these situations seriously and will always do right by you.
EXCHANGES
We do not offer direct exchanges at this time. The simplest solution is:
- Request a return for the original item following the steps above
- Once your return is approved place a new order for the piece you would like instead
This ensures you receive your new item as quickly as possible without waiting for the return to be fully processed.
REFUNDS
Once we receive your returned item here is what to expect:
- We will process your return within 2 to 4 business days of receiving it
- You will receive a refund confirmation email once it has been processed
- Funds will typically appear back in your account within 3 to 5 business days after processing
⏳ Please keep in mind: Your bank or credit card provider may take additional time to post the refund to your account. This is outside of our control but is completely normal.
If more than 15 business days have passed since your return was approved and you have not yet received your refund, please contact us at info@graceandflorence.com and we will look into it for you right away.
CANCELLATION POLICY
We begin preparing your order very quickly after it is placed. Cancellations must be requested within 24 hours of placing your order.
After this 24-hour window has passed we are unfortunately unable to modify or cancel your order as it will already be in our fulfillment process. In that case please wait for your order to arrive and follow our standard return procedure if you would like to return it.
To request a cancellation within the 24-hour window please contact us immediately at info@graceandflorence.com.
CONTACT US
Questions about a return, refund, or your order? We are always here for you.
📧 Email: info@graceandflorence.com
🔗 Contact form: graceandflorence.com/pages/contact
🕒 Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM ET
Saturday – Sunday: 9:00 AM – 2:00 PM ET
With love, Grace & Florence Asheville ♥